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MIICT - ICT Enabled Public Services for Migration


Timespan:
36 months (01/11/2018 – 31/10/2021)

The project at a glance

An efficient management of migrant integration requires clear understanding of migrants\' personal and family situation, including their legal status, origin, cultural background, skills, language skills, health information, etc. Once such information is available to public authorities, it can improve societal outcomes to the benefit of both host countries and migrants.

MIICT, (ICT Enabled Public Services for Migration), is conceived with the goal of designing, developing and deploying tools that address the challenge of migrant integration through the co-creation of improved ICT-enabled services with migrants/refugees, public sector services, NGOs (Non-Governmental-Organisations) and other interest groups. MIICT addresses the need to improve and customise the interfaces used to access key public services so that they better address the requirements of migrants and refugees. In service of this goal, MIICT proposes the development of “IMMERSE” (Integration of Migrants MatchER SErvice), a database system that captures the specific socio-cultural, economic and legal contexts of migrants that is shared with public authorities. In order to promote inclusion and reduce the potential for discrimination and bias, the system acts as a firewall, meaning only information pertinent to the specific task of the public authority is visible, removing elements such as gender, ethnicity and age in circumstances where they have no relevance.

The project will take place in three broad phases; INSPIRATION, IDEATION and IMPLEMENTATION, within the wider concept of a human-centred design approach that aims to put the projects implicated actors at the centre of the design and development process, unleashing the creativity of the consortiums multidisciplinary experts to deliver tangible, applied and innovative solutions. MIICT will be implemented across three primary pilot locations during the project. Cyprus, Spain and Italy, using different public services as use cases in each location.

Objectives

MIICT will address the following specific objectives:
O1 - Co-design ICTs to assist in the integration of refugee and migrant populations through the provision of customised access to key public services.
O2 - Develop an adaptive ‘plug-and-play’ integration framework for the incorporation of new ICTs into existing public service infrastructure.
O3 - Improve migrant integration management by providing a job and skills matching decision support tool - IMMERSE.
O4 - Deepen societal understanding of the factors that impact upon refugee and migrant populations’ ability to access key public services.
O5 - Produce a repeatable and proven open consolidated methodology for co-designing ICTs for public sector service transformation.
O6 - Integrate, demonstrate and rigorously test a number of co-designed ICTs that streamline access to public services and ease the integration of refugee communities.

Activities

MIICT is wholly grounded on the principles of co-design, through the participation of multi-disciplinary stakeholders in the design, development and deployment process to ensure the identification of needs and requirements from both the perspectives of migrants, public sector services and NGOs, the collaboration of cross-disciplinary expertise from academia, industry and the private-sector in the development of digital-services, and the realisation of improved service delivery via a thorough and rigorous piloting and evaluation process. Therefore, MIICT will design, develop and deploy bespoke solutions, building on the existing capacity and tools of its constituent R&D partners that address a) the management of migrant integration, b) the customisation of service to match migrants’ needs, and c) the need for sustained and improved inclusion of migrants.
 

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Work package 1: Project Management

WP1 covers the management and coordination of the project at large. This work package is about the management, co-ordination and quality assurance activities of the project and will run throughout its duration. Its main objective is to ensure the successful completion of the project goals in a timely manner, within budget and with quality standards that meet, where possible, exceed those set for Horizon 2020 research projects.

Content:

  • Administrative Management
  • Scientific / Technical Management
  • Quality Management

Expected results:

  • Establishment of the Project Management Board
  • Project Quality Assurance Handbook
  • First year management and monitoring report
  • Second year management and monitoring report
  • Final year management and monitoring report

 
Work package 2: Ethical, privacy and data management compliance

The ethical, legal, privacy and societal considerations WP will run throughout the entire duration of the project to ensure the implementation of MIICT and its tools adhere to EU and National legal and normative frameworks, as well as to key ethical and societal values and principles, societal values and principles starting from the EU Fundamental Rights and Human Rights, also including issues of inclusivity.

Content:

  • Existing Legal, Ethical and Data Protection Framework Analysis
  • Inclusivity Analysis
  • Research Ethics Protocols
  • MIICT Societal Impact Assessment

Expected results:

  • Legal and Ethical Analysis Report
  • MIICT Inclusivity Handbook
  • MIICT Research Ethics Protocol
  • Societal Impact Assessment


Work package 3: Requirements & Synthesis
 

The requirements work package will used to frame and shape the specific challenges to be addressed; from the perspective of both migrants, public sector services and NGO partners.

Content:

  • Co-Design Methodology Definition
  • Requirements Elicitation
    • Participant Requirements Elicitation (Migrants and Refugees)
    • Participant Requirements Elicitation (Public Sector Services)
    • Stakeholder Requirements Elicitation (Expert interviews and other stakeholders)
  • Framing and case studies definition
  • ICTs for Social and Public-Sector Service Transformation & Policy Review
  • Synthesis & Design Briefing

Expected results:

  • Co-Design for Public Service Transformation Handbook
  • Requirements Elicitation Report
  • Design Frames Report
  • Case Studies Report
  • ICTs for Social and Public-Sector Service Transformation & Policy Review Report
  • MIICT Core Design Brief


Work package 4: Co-Design and Co-creation workshops

This work package facilitates the organisation and execution of six co-creation workshops. The co-creation sessions will involve participants from the INSPIRATION phase, alongside the multidisciplinary team of experts that make up the project consortiums design and development team will convene across a number of co-design workshops, using well established methods including cognitive & context mapping, storyboarding and paper prototyping.

Content:

  • Phase 1 Co-Creation: Cognitive and Context Mapping, and Storyboarding [
  • Phase 2 Co-Creation: Paper Prototyping
  • Development Implementation Blueprint

Expected results:

  • Phase 1 Co-Creation Report
  • Phase 2 Co-Creation Report
  • MIICT ICTs Implementation Blueprint


Work package 5: Development of IMMERSE (Integration of Migrants Matcher Service) (IMPLEMENTATION)


In this WP, the IMMERSE system will be developed. IMMSERSE will work as a reference system containing validated information about migrants for use by public authorities. The developed system will be extensively tested and validated in real world conditions in WP7. The IMMERSE system will provide public authorities with the means to design and implemented policies and facilitate the ‘matching’ of services to migrant needs – such as welfare, healthcare, training and employment.

Content:

  • IMMERSE system requirements and architecture
  • Data storage and processing / analytics
  • Semantic representation and integration
  • Semantic reasoning for decision support
  • End user applications

Expected results:

  • IMMERSE requirements and architecture
  • Semantic representation for IMMERSE
  • Semantic reasoning for IMMERSE decision support
  • End user applications
  • Data storage, Processing and Analytics


Workpackage 6: Co-Created ICTs for Public Service Access Transformation & Integration (IMPLEMENTATION)


The blueprint produced in WP4 will be realised into fully functional live prototypes ready for testing (live prototyping) and pilot (sustained service delivery). The developments will follow the overall system.

Content:

  • Instantiation 1 Core Development - ITALY
  • Instantiation 2 Core Development - SPAIN
  • Instantiation 3 Core Development – CYPRUS
  • ICTs Public Service Integration Framework

Expected results:

  • ICTs Core Development Output Report [ITALY]
  • ICTs Core Development Output Report [SPAIN]
  • ICTs Core Development Output Report [CYPRUS]
  • ICTs Public Service Integration Framework


Work package 7: Live Prototyping and Sustained Service Delivery (IMPLEMENTATION)
 

In this work package, three discrete week long live prototyping sessions will be planned and hosted to facilitate the live stress testing of the MIICT ICTs under real world conditions.

Content:

  • Live Prototyping and Pilot Facilitation and Evaluation Methodologies
  • Live Prototyping Sessions:
    • Facilitation of ITALY Live Prototyping
    • Facilitation of SPAIN Live Prototyping
    • Facilitation of CYPRUS Live Prototyping
  • Pilot Facilitation
    • Facilitation of ITALY Pilot
    • Facilitation of SPAIN Pilot
    • Facilitation of CYPRUS Pilot
  • Pilot Evaluation and Results Analysis

Expected results:

  • Live prototyping and Pilot Facilitation Methodology
  • Pilot Evaluation Methodology
  • Feasibility Assessment Report
  • Sustained Service Delivery Report
  • Pilot Evaluation Report


Work package 8: Dissemination and Exploitation


This work package is responsible for the dissemination of the MIICT objectives, results to key stakeholder groups, including frontline service providers, migrant communities, the wider research community, and other organisations concerned with the inclusion and integration of refugee and migrant communities in the EU and beyond. The work package also includes provisions for the planning of post-project exploitation and sustainability.

Content:

  • Dissemination and Communication Plan
  • Dissemination and Communication Tools Development
  • Dissemination Activities and Events
  • Post-Project Exploitation and Sustainability Framework

Expected results:

  • Dissemination and Communication Plan
  • MIICT Brand and Dissemination Guidelines
  • MIICT Online Presence
  • Project Dissemination Report
  • Project Exploitation and Sustainability Report


Partners:

1. Lead Partner:
SHEFFIELD HALLAM UNIVERSITY, Centre of Excellence in Terrorism, Resilience, Intelligence and Organised Crime Research (CENTRIC), (SHU) – United Kingdom

2. SYNYO GmBH (SYNYO) -  Austria

3. CENTER FOR SECURITY STUDIES CENTRE D’ETUDES DE SECURITE (KEMEA) – Greece

4. LAUREA UNIVERSITY OF APPLIED SCIENCES Ltd (LAUREA) – Finland

5. LAW AND INTERNET FOUNDATION (NETLAW) – Bulgaria

6. ADITESS ADVANCED INTEGRATED TECHNOLOGY SOLUTIONS AND SERVICES LTD (ADITESS) – Cyprus

7. CENTRE FOR RESEARCH AND TECHNOLOGY HELLAS CERTH (CERTH) – Greece

8. AGENFOR INTERNATIONAL (Agenfor) – Italy

9. EUROTHINK – Association of Citizens for Research, Analysis and Public Policy Development (EUROTHINK) – FYROM

10. MINISTERIO DELLA GIUSTIZIA (MOJ IT) – Italy

11. FUNDACTION EUROARABE DE ALTOS ESTUDIOS (FUNDEA) – Spain

12. Centre for the study of Democracy (CSD) – Bulgaria

13. KOINONIA CARITAS CYPRUS (CARITAS) – Cyprus

14  MUNICIPALITY OF ENGOMI (ENGOMI) – Cyprus

15. ASSOCIATION DES AGENCES DE LA DEMOCRATIE LOCALE (ALDA) - France


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